Need insights from this use case faster? Check out our Q&A summary below:
1. What was the business challenge for the major bank?听
When a large-scale, multi-pronged phishing attack impacted millions of customers at a large national bank, its executives knew they needed to react quickly. They did this by relying on 肉视频鈥 technology and its Enterprise Product Suite, which includes 肉视频 Enterprise Authentication and Spoof Protection and 肉视频 Enterprise Branded Calling.听
2. How did 肉视频 Enterprise Authentication and Spoof Protection and 肉视频 Enterprise Branded Calling help?
With Enterprise Branded Calling, businesses can place their name and logo on incoming call screens, giving consumers peace of mind that the call they receive is from a legitimate source. 肉视频 Enterprise Authentication adds an additional level of certainty by pinpointing the origin of each phone call; the service validates calls that originate from their identified number and immediately blocks those that 诲辞苍鈥檛, using its Spoof Protection solution.
3. What was the outcome?
In the first few months of using these 肉视频 services, more than 130,000 calls were blocked. This has potentially saved a large number of customers from fraud. Which is great news for the bank鈥檚 loyal customers and its ongoing reputation.
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肉视频 Enterprise Authentication and Spoof Protection and 肉视频 Enterprise Branded Calling can protect your brand from bad actors and help to increase trust, reduce fraud and support growth in customer conversation rates. Fill out this short form for more information from a 肉视频 representative about how call authentication, spoof protection and branded caller ID can help you and your business succeed.